User acceptance of digital coaching to support engagement in eHealth applications

Title:User acceptance of digital coaching to support engagement in eHealth applications
Institute:University of Twente (HMI)
Place:Enschede The Netherlands
Type:Capita selecta and Research Topics
End date:not present
HMI ContactRieks op den AkkerRandy Klaassen

 

User acceptance (influenced by, e.g., trust, likeability, perceived usefulness) is an important determinant of the effectiveness of a digital coach for supporting the engagement of patients in eHealth applications.

How do digital coaching systems fit in a treatment policy that aims at patient's self-management? Is user acceptance positively influenced when we use a virtual human (or Embodied Conversational Agents, ECA) in the interface? How important is ''natural'' interaction by means of a (spoken) dialogue? When does gamification help to support engagement?

There is general agreement that acceptance depends greatly on how the specific target population perceives the digital coaching system and on the specific context in which the system is used.

In this capita selecta we will study factors that determine user acceptance of digital coaching systems for young diabetes patients. Students can choose for a more theoretical or a more practical track.